Frequently Asked
Questions.
Everything you need to know about personalized wishes, photos, coins, sharing, subscriptions and your account.
How can we help?
Quick answers to the most common questions about Roz AI.
What is Roz AI?
Roz AI is an everyday sharing app for wishes, quotes, images and videos. You can choose content and personalize cards with your name and, if you wish, your photo before sharing.
How do I personalize a card?
Choose a card in the app, add your photo if you want to use one, enter your name, preview the card and then share or save it.
Do I have to add my photo?
No. Adding a photo is optional. Roz AI works without a photo. Your name can be used to personalize cards without adding a photograph.
Where is my photo used?
Your photo is used to place it onto the cards you choose. It is not used for advertising, shown to other users, or sold. See the Privacy Policy for the complete details.
What can I find in Roz AI?
You can find wishes, quotes and thoughts, shareable images, personalized greetings and videos across everyday moments and occasions such as good morning, festivals, birthdays, family, motivation, health and more.
What are coins?
Coins are in-app credits used to unlock certain cards and features. Coins have no monetary value and cannot be exchanged for cash, transferred to another person, or withdrawn.
How can I get coins?
Depending on the available features and plan, you may receive a free daily coin, choose to watch a short video advertisement to earn a coin, buy coins as a one-time purchase, or receive daily coins through a paid plan.
Do my free daily coins expire?
Yes. Free daily coins expire at midnight India Standard Time on the day they are granted. Paid-plan daily coins also expire at midnight India Standard Time.
Can I get a refund for coins I have already spent?
Coins that have already been spent are not refundable. Purchases made through Google Play are subject to Google Play's refund process and policy. If you are charged by accident, contact support@elloapps.com.
Does deleting my account cancel my subscription?
No. Deleting your Roz AI account does not cancel a Google Play subscription. Cancel the subscription separately through Google Play to stop future charges.
How do I cancel a paid plan?
You can cancel from your profile in the app or through the Play Store by opening Payments and subscriptions, then Subscriptions, selecting Roz AI and choosing Cancel subscription.
Can I delete my Roz AI account?
Yes. You can delete your account from Profile → Settings → Delete Account inside the app. You can also request deletion by emailing support@elloapps.com. See the Delete Account page for the complete process and timelines.
What happens to my data when I delete my account?
Account information and associated personal data are deleted according to the timelines described in the Privacy Policy and Delete Account page. Some records may need to be retained where required by law.
Does Roz AI read my contacts or WhatsApp messages?
No. Roz AI does not read your contacts, messages or WhatsApp conversations.
Does Roz AI collect my precise location?
No. Roz AI does not collect precise GPS location. The Privacy Policy describes the approximate, non-precise location information that may be derived from your IP address for advertising purposes when applicable.
How can I contact Roz AI support?
Email support@elloapps.com. The supplied support policy says messages are acknowledged within 24 hours.
Still have a question?
We're happy to help with your Roz AI account, privacy or purchases.
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